Refund Policy

Last Updated: January 2025

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Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our refund policy carefully.

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1. Eligibility for Refunds

You may be eligible for a refund if:

• You received a defective or damaged item.

• The item was not as described.

• You request a refund within 30 days of receiving your order.

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2. Non-Refundable Items

The following items are non-refundable:

• Gift cards

• Downloadable software products

• Items marked as final sale

• Personalised or custom-made items

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3. How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact our customer service team at enquiries@milwaukeesuperstore.co.uk.

2. Provide your order number and a brief description of the issue.

3. We will review your request and respond within 3-5 business days.

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4. Return Shipping Costs

If your refund request is approved, we will provide instructions on how to return the item.

• You will be responsible for paying for your own shipping costs for returning the item, unless the return is due to our error (e.g., faulty item, we sent the wrong item).

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5. Faulty items

Milwaukee provide a 12 month warranty on all power tools, so if you find your item to be faulty within this time you can return it via the Milwaukee e-service centre, which can found here: https://uk.milwaukeetool.eu/service/eservice/ . You will need to upload your order confirmation/receipt as proof of purchase. We recommend using an alternative browser to Chrome.

 

It takes about five minutes to complete the returns process. All you need to do is complete the form, print the label and put the tool in a box. A courier will contact you to arrange collection, and you will receive updates on the progress of the repair/replacement from Milwaukee Service.

 

However, if the tool is outside of the warranty period, and you would like it to be repaired, we recommend you contact the Milwaukee repair centre (you will be responsible for this cost). The Milwaukee repair centre is CJ Sinclair: https://www.cjsinclairltd.co.uk/collections/milwaukee-spares-1

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6. Processing Refunds

Refunds will be processed within 7-10 business days after we receive the returned item. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process the refund.

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7. Exchanges

Please contact us at enquiries@milwaukeesuperstore.co.uk. Exchanges are subject to availability.

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8. Contact Us

If you have any questions about our refund policy or your order, please contact us at enquiries@milwaukeesuperstore.co.uk.

Thank you for shopping with Red Tool Superstore! We appreciate your business and strive to provide you with the best possible experience.