Gift Card Policy

Last Updated: September 2026

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Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please read our Gift Card policy carefully.

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1. General Use

Red Tool Superstore gift cards may be redeemed for purchases made through our online store, subject to availability.

 

2. Redemption Limits

Only one (1) gift card code may be used per order. Gift cards cannot be combined with other gift cards on a single purchase.

 

3. Expiry

All gift cards are valid for 12 months (1 year) from the date of purchase. Any remaining balance after the expiry date will be forfeited and cannot be reinstated.

 

4. Non-Transferable & Non-Refundable

Gift cards are non-refundable and cannot be exchanged for cash, credit, or other payment methods, except where required by law.

 

5. Lost or Stolen Gift Cards

Red Tool Superstore is not responsible for lost, stolen, or unauthorised use of gift cards. Please treat your gift card code as cash.

 

6. Partial Use

If the total purchase amount exceeds the value of the gift card, the remaining balance must be paid using an alternative accepted payment method.

 

7. Amendments

Red Tool Superstore reserves the right to amend or update this policy at any time without prior notice.

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8. Gift Card Security Notice

To help protect our customers and prevent fraudulent activity, all Gift Card orders are subject to security and fraud screening before they are processed.

If an order is identified by our payment provider or internal security checks as potentially fraudulent, we reserve the right to:

• Cancel the order without notice.

• Refuse to issue Gift Cards.

• Request additional verification before processing the order.

• Refund the payment to the original payment method where appropriate.

Orders placed using stolen or unauthorised payment methods, or those believed to be associated with fraudulent activity, will not be fulfilled.

These checks are in place to protect genuine customers and ensure the security of all transactions.

 

Red Tool Superstore reserves the right to delay, refuse, cancel or refund any Gift Card purchase or redemption where we reasonably suspect fraud, unauthorised payment, abuse of the Gift Card programme or any activity intended to circumvent our security procedures. This includes, but is not limited to, orders that fail our fraud screening checks or require additional verification.

 

For any queries regarding gift cards, please contact our customer support team who will be happy to assist you.

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